Resources & FAQ
Helpful information for clients, families, and referral partners — plus answers to the questions we hear most often.
Helpful Resources
Starting Services
Everything you need to begin: how requests work, what to bring to a first appointment, and how insurance and authorizations are handled.
Existing Clients
Manage payments and existing care through our secure Theranest portal.
- Pay your bill
- Manage appointments
- Request refills on this site
For Referral Partners
Program guides, authorization details, and PBH resources for social workers, schools, and community providers.
Crisis Resources — Available 24/7
If you or a loved one is in crisis, don't wait for an appointment. Free, confidential help is available right now.
Frequently Asked Questions
Answers to common questions about starting your journey with us.
Getting started is simple: request an appointment through this site or call our office. Our admin team will follow up to verify insurance, answer questions, and match you with the right program and provider for your needs.
The first session is largely about information gathering and building a connection. Your therapist will ask about your history, what brings you to counseling now, and what you hope to achieve. It's a safe space to ask questions and establish a roadmap for your work together.
We work with several major insurance providers, including Medicaid programs in Delaware and Maryland. Some community support (PBH) programs require prior authorization — our admin team will help you and your referral source navigate that before services begin. For Delaware children under 18 who may need more than outpatient care, referrals go through the state DPBHS intake process.DPBHS Intake Referral Packet (PDF)
CARF International is an independent organization that reviews health and human services providers. Think of it as a seal of approval for safety and quality of care: our programs undergo rigorous review by outside experts to make sure we meet the highest standards for how we treat clients and run our organization.
Absolutely. Confidentiality is the cornerstone of effective care. We adhere strictly to HIPAA guidelines and ethical standards. This website never collects health information — requests submitted here capture only contact details so our team can follow up securely.
Ready for Personal Support?
Resources help, but nothing replaces a dedicated professional walking beside you.